Coordination at Home Health Care Agency

Home health care is a very sensitive field that requires equal sensitivity in coordination and execution. The fundamental role of a Home Health Care Agency is to find the right caregiver for the right patient. This caregiver will have to understand all the necessities of the person he is going to help. Any compromise or oversight can lead to patient dissatisfaction, which is a major fail for the home healthcare agency. Many agencies thus struggle to accomplish the match between the two expertly. 

Challenges of Home Health Care Coordination

Home health care agencies often have the problem of satisfying both patient and caregiver needs. For example, a patient may require urgent and constant care, which may mean having a live-in caregiver. However, the only available caregivers at that moment, with the needed set of skills may be unavailable for a live-in arrangement. Another common challenge is not having a caregiver matching the requirements in the patient’s area. Therefore, coordinating patients and caregivers can become a difficult job for the home health care agencies.

Possible available solutions

As hard as coordination might be for home health care agencies, all hope is not lost. Luckily, there are several solutions to this problem. All of them involve the use of software and communication platforms. They include:

• Creating a Whatsapp group for all the caregivers: This solution is especially useful with a limited amount of caregivers i.e., between 10 and 20 individuals. However, if the number grows, the agent may not be able to keep track of all the messages.
• Send Emails to all Caregivers: You will surely reach all your caregivers via email. However, the rate and effectiveness of getting replies may be irregular as not everyone checks their emails constantly. 
• Send SMS through an SMS platform: With the right and available budget, you can use EZsms. Each text costs 10 cents (only 160 characters), so be brief. However, be ready to text and receive calls throughout the day to answer questions and offer clarifications.
• Use a dedicated Software solution: INMYTEAM.com is a unique software solution that has a good record in helping homecare agencies to coordinate fast and efficiently. So far, no other solution in the market offers this.

INMYTEAM Solution

This is how it works:

• Coordinators create the cases they want to be covered in INMYTEAM : The jobs must include a clear description, making sure they highlight essential information such as specific requirements.
• Coordinators send a broadcast to all their active caregivers. The software offers a filter feature where you can direct the broadcast to only the employees that work in the area or have the specified requirements.
• Caregivers receive the immediate alert: The alert goes to their phones through the app or via SMS with a link to see the open cases from the agency. Through the app, they can easily check all the open cases the agency have with their matching requirements.
• Caregivers apply for the case or cases they want to cover; this is very simple for them, using a smartphone or computer.
• The coordinators receive Real-time notification every time an employee applies for a case. Through the platform, they can assign the case to the caregiver of their choice, and just like that, you have successfully coordinated a match.

Agencies rely more and more on software and other technological platforms to be able to coordinate efficiently. Those that incorporate software in their operations can admit to a higher rate of caregiver-client matching and overall client satisfaction. 

Please don’t wait anymore, move forward, and give it a try.

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